Directory
Assistance Automation
Voice automation of large directories (millions to hundreds of millions of listings), especially directories based on proper names, presents a large set of challenges for the designer.
This project focuses on the challenges that one encounters when building for commercial deployment an automated system for Directory Assistance (DA.) The design for an automated DA system needs to take into account constraints and requirements that arise from three distinct aspects of the application, namely, the business drivers, the user needs, and the strengths and weaknesses of voice technologies.
Publications:
·
E. Levin & A.M. Mane, Voice User Interface Design for Automated Directory
Assistance, in Proc. Eurospeech 2005,
September 4-8, 2005,
·
Amir M. Mane, Esther Levin, (in press) Designing the Voice User Interface for
Automated Directory Assistance, To appear in In
D. Gardner-Bonneau & H. E. Blanchard (Eds.) Human
factors and voice interactive systems Second Edition.